Systems Manager, Digitalization Agent, AI Support and Tech Agent

Systems Manager
- Leads the Systems team and owns the business systems used across the Group, including CRM, telephony (ICC/VoIP), Zendesk and SPA.

- Makes sure these platforms are reliable, secure and configured to support Sales, Support and Operations, manages access and integrations, and coordinates improvements with internal teams and vendors.

Digitalization Agent
- Supports the company’s digital transformation by setting up and maintaining internal platforms such as SharePoint, the Atlassian tools (Jira, Confluence) and Dynamics applications.

- Manages user access, builds and improves internal apps and workflows, and helps teams adopt digital tools that make everyday processes faster and simpler.

AI Support
- Supports the rollout and day-to-day use of AI tools across the company.

- Helps teams use AI assistants and automations effectively, troubleshoots issues, maintains AI workflows and integrations, and gathers feedback to improve how AI is applied in different departments.

Tech Agent
- Provides first- and second-level technical support to team members for the HQ in Bucharest. - Handles requests through the ticketing system, sets up hardware, software and accounts, troubleshoots issues on-site and remotely, and helps keep IT equipment and systems running smoothly day to day.